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Important Update For Mac OS X Sierra Panopto Users


DePaul recently received this message from Panopto:

We wanted to let you know about a bug in Panopto for Mac that occurs on macOS Sierra (version 10.12). Specifically, when users hide or minimize Panopto for Mac during a screen recording on macOS Sierra, Panopto stops recording the screen.

What is the impact?
Panopto will not record the screen while minimized or hidden on macOS Sierra.

Are users running earlier versions of OS X affected?
No. Users running Panopto for Mac on OS X 10.11 and earlier are not affected.

How do I resolve this issue?
Download and install the latest version of Panopto for Mac.

Note: This version of Panopto for Mac does not display a live screen preview for macOS Sierra users, but the screen will be recorded (see image below). We are working with Apple on a change to restore live screen preview during screen capture recording.


RPNow: Mac OSX 10.12 Sierra is currently NOT Supported


Software Secure currently does not support the new Apple Operating System-Mac OS X 10.12 Sierra for Remote Proctor (RPNow) at this time. More information on their support site.


DePaul Apple Support

Information Services recently sent out this update for Apple users at DePaul:

Under the Apple Self-Service Program, an upgraded level of Apple hardware support is now available to staff and faculty with DePaul-owned Apple computers that have a current AppleCare warranty agreement and run an OS X operating system. Information Services technicians are now able to provide onsite support for hardware issues that would have previously required an Apple store visit.

Highlights of the program include:

  • Onsite Apple-certified diagnostic testing and troubleshooting for OS X devices
  • Support for any Desktop or Laptop under a current AppleCare warranty agreement with an OS X operating system
  • Faster repair/replacement service on defective original hardware
  • Replacement of faulty Hard Drives, Memory, Keyboards, Trackpads, Mice, Displays, and more

At this particular time iOS devices are not supported.

No special action is required on your part to utilize this program - any Apple hardware that meets the criteria above will automatically be covered.

Open-Sankoré - Don't Update to OS X 10.10 Yosemite


If using Open-Sankoré, don't update to OS X 10.10 Yosemite. The Open-Sankoré website does not post this prominently, but Open-Sankoré will not run on Yosemite. According to the Open-Sankoré Facebook page, Open-Sankoré will be updated in late November and should work again. The Facebook message reads as follows:


Unfortunately we know this problem for a few weeks with the beta version. Apple changed several important elements that prevents QT to work correctly in Yosemite. We will work to correct this problem as soon as possible (probably late November). Thank you for your patience.


OpenBoard is an alternative to Open-Sankoré that works perfectly on OS X Yosemite. You can read more here.


Remote Proctor Now: Information for Apple OS X Users


Apple has recently noted that it expects to release its newest operating system (OS), MAC 10.10 (or Yosemite), on October 21st, 2014.

For some College of Business online courses, students are using Software Secure’s Remote Proctor Now service for online midterm and final exams.

Currently, Remote Proctor Now developers are reviewing this update to ensure they can support the new OS as quickly after the release as possible. Students using RP Now should not attempt to use or upgrade to MAC 10.10 until Software Secure has confirmed compatibility.

More information will be made available within the next several weeks, and posted here.


Java Troubleshooting for Online Rooms on the Mac

Josh Lund (of FITS) found a solution to some of the Java issues that Mac users of Online Rooms might be encountering. Here is his solution:

The newest version of Java uses some settings by default that can make it hard for the Collaborate program to start on Macs. If you go to System Preferences, you will see a new icon for the Java Console:


The Java Console will open in a separate window. Go to the Advanced tab and scroll down until you see the following dialogue:


By default, the system is set to prompt the user to accept a .jnlp file, which the Collaborate application does not do, so the classroom doesn’t launch the Java Console and open the room. Change the setting as follows:


This seems to fix the issue, and has worked so far. The file that gets downloaded when you start Online rooms will be automatically triggered to open, which will allow the application to load.

Problems with Email on a Mac? Solution Here


DePaul is in the process of upgrading the Outlook/Exchange servers that we use for email. This might have caused some Mac users (running Entourage on Mac OS X) some issues - where email send/receive was unavailable. Information Services has provided a solution that should fix the problem:


Camtasia: Windows XP to Mac OS X


Had an interesting issue today whilst attempting to export a Camtasia camrec file on Windows XP. The export kept on failing (the program stopped responding).

Luckily, there is a way of getting the camrec file onto the OS X version of Camtasia:

“In Windows Explorer, right-click on the .camrec file and select Extract. An .avi file is created in the same folder.”

Problem (mostly) solved….

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