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Remote Proctor Now Update

Both MAC and Microsoft will be ending support for one of their Operating Systems, therefore, Software Secure (Remote Proctor Now) will no longer be supporting them.

  • MAC OS X 10.6 (Snow Leopard) Support ends as of April 8th, 2014 - New current supported versions will include: 10.7.x (Lion), 10.8.x (Mountain Lion), and 10.9.x (Maverick)
  • Windows XP – Support ends as of April 8th, 2014 - New current supported versions will include: Vista, Windows 7, Windows 8.0 & Windows 8.1


This change will take place in 2 phases:

1. Phase I:
Beginning Monday February 17rd, 2014, users running XP and Snow Leopard will be allowed to continue to use our products until Phase II, but they will *not* be able to get help from our support team. They will be instructed to either update their Operating System or use another computer

2. Phase II:
Beginning Tuesday April 8th, 2014, users running XP and Snow Leopard will be prevented from downloading, installing or using products. If they go to our install pages, we’ll detect that they are using XP or Snow Leopard and alert them that their Operating System is no longer supported and they’ll be instructed to either update their Operating System or use another computer. If they somehow get the software by other means, it will not allow them to install it on XP or Snow Leopard and they will get the same message that their Operating System is no longer supported and they’ll be instructed to either update their Operating System or use another computer.
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