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Desire2Learn Timeouts


FITS has a new Desire2Learn message to share:

Late last week Information Services adjusted the timeout duration for D2L due to security issues with D2L in classrooms. The new timeout duration for D2L is 30 minutes.

After 30 minutes of inactivity a pop-up will prompt users to click “ok” to remain logged in to D2L. Inactivity in D2L is defined as not having clicked on a link inside D2L within 30 minutes. Users may need to enable pop-ups for D2L to see the warning in their specific browser.

We have encountered two specific cases when students may encounter the timeout notification:

  1. Students who are watching videos or reading materials may encounter this pop-up as they are passively watching rather than actively clicking.
  2. Users taking test may not have clicked links if the test is on one page. We encourage students to save their work after each question as doing so will not only save their work, but will also reset the timeout clock

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