Friday, January 22, 2010

Problems with Entourage (where is my e-mail?)

Encountering a wacky problem with Microsoft Entourage this week.... I don't see any new e-mail in my inbox. Anything that arrived after Tuesday 19th January is hidden from me. The weird thing is that I can access these recent messages through webmail (or by logging on to a Windows PC and using Outlook). Have applied Microsoft and Apple updates, cleared directories, checked settings, etc. All to no avail. Hoping to find a solution soon. Having to use webmail is particularly irksome.

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Comments on "Problems with Entourage (where is my e-mail?)"


Blogger James Moore said ... (January 23, 2010 8:04 AM) : 

Nadyne Richmond at Microsoft ( kindly tweeted the solution. Which was to empty my Inbox cache, ctrl-click on my inbox, select "folder properties", then click the "empty" button. This forced Entourage to re-download everything from the server. Thanks Nadyne!


Blogger Michael said ... (January 23, 2010 5:11 PM) : 

The same thing happened to me, James, earlier this week -- same outcome -- so maybe it was a systemwide thing?




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