PPT Slide
Change conditions Constant/unforecastable changes in process technology, periodic/forecastable changes in market demand
Strategy Low cost process differentiation within mature markets
Key organization tool Self-managing/cross-functional teams
Workflows Intensive and reciprocal workflow within teams
Employee roles Dual, combined doers and thinkers
Control system Microtransformations; rapid and frequent switching between decentralized team decision making and team-managed command systems
I/T alignment Design of cross-functional info and communication systems that support micro- transformations
Critical synergy Mass-customization form supplied with flexible new processes; sometimes functions as transition form in re-engineering to mass customization
Figure 6 Product-process change matrix