HBS: Knowledge Management at Ernst & Young. Reprint M-291.
HBR,
Mar-Apr 99: Hansen, Morten T., Nohria, Nitin and Tierney, Thomas.: What’s Your Strategy for Managing Knowledge
California Management Review, Winter 1999. Sarvary, Miklos. Knowledge Management and Competition in the Consulting Industry. pp. 95-107.
The case reviews the E&Y's efforts to build a firm-wide Knowledge Management (KM) system describing its current structure. It also looks at what competing consulting firms are doing.
The Question Set for this case:
1. Is Knowledge Management a sustainable trend or just a fad?
2. How should a KM be evaluated?
3. Does the current KM fit E&Y's needs now and for the near future?
4. How is KM impacting the consulting industry?
5. How can KM help E&Y achieve sustainable competitive advantage, or can it?
Last Updated by Norma Sutcliffe on 10/27/99 .