CERTIFICATE IN BUSINESS PROCESS DESIGN
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Why Business Process Design?
The certificate in Business Process Design is a comprehensive 12 week program developed to prepare you to direct and coordinate a major process design or reengineering project in your firm. Emphasis is placed on the roles and responsibilities of all participants, from top management to professional and technical staff. Understanding the design process, developing skills in process design techniques and learning the fundamentals of implementing new or redesigned processes are key elements of business process design.
The Goals
This program is based on the professional body of knowledge in the field of business process design. Its objective is to convey this knowledge and reinforce a thorough understanding of the material through lecture, discussion, assigned problems, and case studies. Through the business process design certificate program, you will:
The Topics
During this 12-week program, you will explore the topics relevant to business process design, including:
Module 1 - Establishing a Business Process Perspective
Mapping Business Processes - Create a value added flow analysis for successful process design or redesign which establishes a baseline for all subsequent improvements. Topics include: identifying the essential components of a process, understanding process flow, understanding the concept of value added, constructing a detailed process map and evaluating the amount and type of value added.
Redesigning Existing Processes - Focus on the process map to identify opportunities for improving, redesigning or eliminating inefficient processes. Employ a problem solving methodology for defining the problem, supported by graphic and analytical tools. Analysis of process variability, defect rates, quality levels and process yields,setup/ changeover methods and times, task assignments and job designs will be examined as methods for improving processes.
Module 2 - Process Analysis Tools
Computer Simulation and Support - Computer software for graphically simulating process flows will be utilized as a tool for evaluating the effects of different design decisions. Additional computer software training includes programs for developing flowcharts as well as tracking and evaluating quantitative data regarding process performance.
Designing New Processes - Develop a process vision which incorporates an organization's future process state, including identifying customer inputs, process benchmarking, the links between strategy and process vision, process objectives, and process attributes.
Implementing Process Changes - Manage the change process through the roles and responsibilities of key stakeholders in the implementation process. Key stakeholders include top management, the process change advocate, the sponsor and change agents. Requirements for successful operation of the modified process which are examined include: training requirements, performance measures, climate and culture.
Outcomes
Who Should Attend?
Managerial or staff personnel who have or expect to have a significant role in a corporate reengineering or redesign program, or whose responsibilities include process or organizational design.
Spring 2002
Not offered in Spring 2002.
Loop Campus | Naperville Campus | O'Hare Campus | Lake County Campus | Rolling Meadows Campus |
The DePaul Center | DePaul University | DePaul University | DePaul University | DePaul University |
1 East Jackson Boulevard | 150 W. Warrenville Road | 3166 S. River Road | 150 Field
Dr.(Just East of I - 94 & Route 60) |
2550 Golf Road |
Chicago, IL 60604-2287 | Naperville, IL 60563-8460 | Des Plaines, IL 60018-4204 | Lake Forest, IL 60045-2500 | Rolling Meadows, IL 60008-4051 |
The Faculty
DePaul University's Management Development Center features professors from DePaul's Department of Management, who teach in conjunction with top business professionals from the Chicagoland area.
Faculty Expertise
James Belohlav, Ph.D.
James Belohlav serves as an Associate Professor of Management in the Kellstadt Graduate School of Business. His fields of interest include creating high performance work systems, benchmarking and best business practices, and the strategic management of organizations. He has served on the Board of Examiners for th Malcolm Baldridge National Quality Award and the Lincoln Award for Business Excellence. Dr. Belohlav received his M.B.A. and Ph.D. in Management from the University of Cincinnati.
Lori Cook, Ph.D.
Dr. Cook is an Assistant professor of Operations management in Kellstadt Graduate School Of Business, DePaul University. She received her B.S., M.Eng. and Ph.D. in Industrial Engineering from the University of Louisville. She previously taught at Southern Polytechnic State University in Marietta,Georgia. She also served as the coordinator for the Master of Science in Quality Assurance (MSQA) graduate program. In addition to teaching she has been involved in consulting and educational activities for various companies. She has held engineering positions with both Armco eastern Steel Division and Kentucky Fried Chicken Corporation. Her current research interests include quality and process improvement, quantitative research methods and operations strategy.
Diane Decker, MBA
Diane Decker is a consultant with Quality Transitions. She has facilitated process improvement teams and taught the use of quality tools in a diverse group of organizations over the last decade. Diane has been an examiner for the Lincoln Award for Business Excellence and has authored articles on managing change and stress. She earned an MBA from Xavier University and a B.S. in Industrial Management from Purdue University.
Ruth Harman
Ruth Harman is currently the quality managemer for Lucent Technologies providing Process management support for executive levels to union represented associates. She has nine years of Quality Management Experience and has been an examiner at the Malcolm Baldridge modeled awards as well as the ISO 9000 Lead Auditor. SHe is a graduate of DePaul University's College of Commerce.
Gregory Pacton, MBA
Gregory Pacton has demonstrated extensive skills in the formulation and deployment of strategic plans which create competitive advantage and sustainable growth. Development of mutually beneficial business relationships with customers, realignment of business processes for improved response to customer needs, mentoring and development of staff are some examples of his skill. He is currently the V.P. of Operations, Joslyn Manufacturing Company where he is responsible for manufacturing and distribution operations. He is a graduate of DePaul University's Kellstadt Graduate School of Business with a Masters in Business Administration and Loyola University with a Masters in Organizational Development.
The Cost
Option One - The entire program must be paid for prior to the program start date, at a cost of $1,800.
Option Two - Individual modules may be taken for a fee of $1000 each. Tuition is due at the start of the module.
Required textbooks and
materials are included. Tuition deferment options are no longer available.
Refunds will be granted on a pro-rated basis determined by the Management Development Center student handbook, less an administrative fee of $150.
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Business Process Design Program Brochure