KEEN’S PROJECTIONS FOR THE MID - 1990s
Every large firm in every industry will have from 25 percent to 80 percent of its cash flow processed on-line
Electronic data interchange (EDI) will be the norm
Point-of-sale and electronic payments will be core services
Image technology will be an operational necessity
Work will be distributed and reorganization will be commonplace
Work will increasingly be location-independent
Electronic business partnerships will be standard
Reorganizations will be frequent, not exceptional