SIX KEY MESSAGES FOR MANAGERS AND ANALYSTS
Process innovation is a new and desirable approach to transforming organizations and improving their performance
An explicit appraoch to process innovation is important
Information and information technology are powerful tools for enabling and implementing process innovation
How a firm approaches organiztion and human resources is critical to the enablement and implementation of innovative processes
Process innovation must occur within a strategic context and be guided by a vision of the future process state
Innovation inititatives can benefit all manner of processses