IS 483 Information Services and Operations

Core Knowledge Study Guide -- Spring 2004

  Links to: 

General Comments

  •  The exam consists of questions drawn from the Test Bank. 
  •  The course and test bank consist of the topics listed below. 
  •  The answers are found in the assigned readings and lecture notes. 

 Review Session for Spring Quarter
    Thursday June 10th at 5:45pm in Lewis Building Room 1207

Test Bank Topics

Topic Description
T-1 Human Resource Management & Leadership
  • Functions of IT HRM
  • Issues and Tools
  • Leadership Effectiveness Framework
T-2   IS/IT History and Governance

  The Dominant Four Eras:
  • Technology
  • Architecture
  • Organizational Structures
  • Interfaces
  • Resource Deployment
  • Advantages / Disadvantages
  • Change Drivers

  Organization Models

  Governance Issues
 
T-3  IS/IT Functions Performed and Structures 
  • Operations
  • Services
  • Application Support
  • Technology Architecture and Infrastructure
T-4  Enterprise Systems - The Process Orientation
  • ERP
  • SCM
  • CRM
  • Implementation Choices
  • Management Issues
T-5  IT Operations

  • Data Center

  • Network Management

  • Security

  • Disaster Recovery

  • Management Tools:  Service Level Agreement
T-6  IT Services
  • Consolidated Service Centers (Help Desks)
  • IT Training (Users and IS Professionals)
  • Management Tools
T-7  IT Risk Management
  • Evaluation Process
  • Mitigation Strategies and Approaches
  • Strategic and Tactical Alternatives
T-8  Outsourcing Options
  • Evaluation Criteria
  • Managerial Issues
  • Outsourcing Strategic Types
T-9  Procurement Process / Financial Analysis
  • Vendor Selection Criteria
  • Procurement Steps
  • Financial Analysis Tools
  • Financial Categories