1. Why study small group conflict?
 
 
 
 

2. Conflict defined
 
 
 
 

3. The conflict episode
 
 
 
 
 
 
 
 
 
 

4. Managing frustration
 
 

    A. Rhetorical sensitivity
 
 
 
 

    B. Creating supportive vs. defensive climates
 
 

        i) evaluation vs. description
 
 

        ii) control vs. problem orientation
 
 

        iii) strategy vs. spontaneity
 
 

        iv) neutrality vs. empathy
 
 

        v) superiority vs. equality
 
 

        vi) certainty vs. provisionalism
 
 

5. Managing behavior
 
 

    A. Killman-Thomas conflict management styles
 
 
 
 
 
 
 
 
 
 

    B. Appropriateness of each style
 
 
 
 
 
 
 
 

6. Recognizing conflict in small groups
 
 

    A. Symptoms of conflict escalation
 
 
 
 

    B. Symptoms of conflict avoidance