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One
and two day seminars/workshops
for managers and supervisors |
RELATIONSHIP-BUILDING DISCUSSION GROUPS
As a manager, you have two main functions: 1. You help solve problems
presented by your internal and/or external customers. 2. You teach. Failure
to perform either function effectively will adversely affect your objectives.
Being both a problem solver and teacher, you must:
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know specifically what your "customers" want and need from you.
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show them how to achieve their reasonable wants.
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deal with their complaints non-defensively so both they and you walk away
feeling like winners.
You achieve those objectives by establishing a problem-solving, non-defensive
relationship with people whose cooperation you need. To do that you need
to learn how to really listen, not just to what is said, but also to what
is not said but implied. You need to learn how to ask the right questions,
in the right way. You need to learn how to criticize so people don't view
it as a personal affront, but rather as a gift from someone who genuinely
cares. Finally, you need to learn how to respond to criticisms, even those
that are not worded pleasantly, so that you can get on with solving the
problem that prompted the criticism.
From this practical workshop, you will learn how to employ proven principles
to perform those vital functions.
How Your Company Can Benefit
This program is intended for all managers. In fact, any person whose
success depends on the cooperation of other people can and will benefit
from this program.
Benefits
Of Participants
Discussion
Groups
For additional information,
contact Lynn Miller, Marketing Director, at
lynemiller@aol.com
or please call (847) 948-0955 or jhgrossman@aol.com.
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