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RPNow: Mac OSX 10.12 Sierra is currently NOT Supported

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Software Secure currently does not support the new Apple Operating System-Mac OS X 10.12 Sierra for Remote Proctor (RPNow) at this time. More information on their support site.

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RPNow Version 2.0

RPNow Version 2.0

Software Secure will be releasing RPNow Version 2.0 (Remote Proctor Now) on Wednesday, July 22nd.

Version 2 includes these updates:

  1. A new recording and video upload process: The software will “Store-and-forward” the video records on the student’s local machine. The files will be uploaded while the user is in the exam, and a pop-up will occur after the software is closed if more time is needed to complete the upload of the video. This method is more robust and allows the option to lower the bandwidth requirement for the system check allowing access to RPNow for users that may not have been able to in the past.
  2. PC Only: The Browser rendering engine Internet Explorer has been replaced with a “chrome” based version. Chrome isn’t required to be installed on the PC. This will eliminate Software Secure's dependency on what is preinstalled on the user’s computer and eliminate rendering issues that are becoming more common due to updates to exam delivery systems.
  3. The interview process had been updated with a more modern look and feel. A “Room Scan” review step has been included which now provides end-users/students a review of their Room Scan video before progressing onto other steps.
  4. MAC Only: Updated with the new interview process explained in number 3 above.
  5. Windows 10 support. The current version doesn’t support Windows 10.

NOTE: Support for Windows XP and Mac 10.6.x and 10.7.x will end once the new version has been released.

The reverify update is now available. This allows students that are flagged for not providing an ID or providing an unverifiable ID to have another attempt to submit prior to being reported.

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Cheating In An Online Environment

Innovative Educators is offering a webinar on “Cheating In An Online Environment: How To Prevent, Detect & Deter Dishonesty” on the 18th November, 2014. As part of their email advertising, Innovative Educators has assembled some freed resources. I think these are worthy of sharing:

Cheating In Online Courses: The Student Definition

“One of the barriers to faculty acceptance of online teaching and learning is a concern about cheating and the quality of the learning experience. This paper reports the findings of a descriptive survey focused on the students’ definition of cheating in the online learn- ing environment.”



Online Classes See Cheating Go High-Tech
June 2012 article from the Chronicle of Higher Education.

Tips to Reduce the Impact of Cheating in Online Assessment
From the Northern Illinois University Faculty Development and Instructional Design Center Blog.

Three Actors that Contribute to Student Success in Online Courses: The Institution, Instructor and Student
Debbie Morrison’s Online Learning Insights (OLI)

For Some Students, Customized Online Learning Is Best
September 2014 article from the Times of San Diego
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Remote Proctor Now: Information for Apple OS X Users

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Apple has recently noted that it expects to release its newest operating system (OS), MAC 10.10 (or Yosemite), on October 21st, 2014.

For some College of Business online courses, students are using Software Secure’s Remote Proctor Now service for online midterm and final exams.

Currently, Remote Proctor Now developers are reviewing this update to ensure they can support the new OS as quickly after the release as possible. Students using RP Now should not attempt to use or upgrade to MAC 10.10 until Software Secure has confirmed compatibility.

More information will be made available within the next several weeks, and posted here.

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Remote Proctor Now Update

Both MAC and Microsoft will be ending support for one of their Operating Systems, therefore, Software Secure (Remote Proctor Now) will no longer be supporting them.

  • MAC OS X 10.6 (Snow Leopard) Support ends as of April 8th, 2014 - New current supported versions will include: 10.7.x (Lion), 10.8.x (Mountain Lion), and 10.9.x (Maverick)
  • Windows XP – Support ends as of April 8th, 2014 - New current supported versions will include: Vista, Windows 7, Windows 8.0 & Windows 8.1


This change will take place in 2 phases:

1. Phase I:
Beginning Monday February 17rd, 2014, users running XP and Snow Leopard will be allowed to continue to use our products until Phase II, but they will *not* be able to get help from our support team. They will be instructed to either update their Operating System or use another computer

2. Phase II:
Beginning Tuesday April 8th, 2014, users running XP and Snow Leopard will be prevented from downloading, installing or using products. If they go to our install pages, we’ll detect that they are using XP or Snow Leopard and alert them that their Operating System is no longer supported and they’ll be instructed to either update their Operating System or use another computer. If they somehow get the software by other means, it will not allow them to install it on XP or Snow Leopard and they will get the same message that their Operating System is no longer supported and they’ll be instructed to either update their Operating System or use another computer.
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