Whom does this bug affect?
Customers attempting to capture Keynote slides with Panopto for Mac on macOS Sierra. How do I resolve this issue?
Panopto Cloud customers should install the latest release of Panopto for Mac (v5.3.0), which is now available for download from your Panopto site. On-premises customers should contact Panopto Support to get the Panopto for Mac 5.3.0 installation files.
Software Secure will be releasing RPNow Version 2.0 (Remote Proctor Now) on Wednesday, July 22nd.
Version 2 includes these updates:
- A new recording and video upload process: The software will “Store-and-forward” the video records on the student’s local machine. The files will be uploaded while the user is in the exam, and a pop-up will occur after the software is closed if more time is needed to complete the upload of the video. This method is more robust and allows the option to lower the bandwidth requirement for the system check allowing access to RPNow for users that may not have been able to in the past.
- PC Only: The Browser rendering engine Internet Explorer has been replaced with a “chrome” based version. Chrome isn’t required to be installed on the PC. This will eliminate Software Secure's dependency on what is preinstalled on the user’s computer and eliminate rendering issues that are becoming more common due to updates to exam delivery systems.
- The interview process had been updated with a more modern look and feel. A “Room Scan” review step has been included which now provides end-users/students a review of their Room Scan video before progressing onto other steps.
- MAC Only: Updated with the new interview process explained in number 3 above.
- Windows 10 support. The current version doesn’t support Windows 10.
NOTE: Support for Windows XP and Mac 10.6.x and 10.7.x will end once the new version has been released.
The reverify update is now available. This allows students that are flagged for not providing an ID or providing an unverifiable ID to have another attempt to submit prior to being reported.
The newest version of Java uses some settings by default that can make it hard for the Collaborate program to start on Macs. If you go to System Preferences, you will see a new icon for the Java Console:
The Java Console will open in a separate window. Go to the Advanced tab and scroll down until you see the following dialogue:
By default, the system is set to prompt the user to accept a .jnlp file, which the Collaborate application does not do, so the classroom doesn’t launch the Java Console and open the room. Change the setting as follows:
This seems to fix the issue, and has worked so far. The file that gets downloaded when you start Online rooms will be automatically triggered to open, which will allow the application to load.
DePaul is in the process of upgrading the Outlook/Exchange servers that we use for email. This might have caused some Mac users (running Entourage on Mac OS X) some issues - where email send/receive was unavailable. Information Services has provided a solution that should fix the problem: